1. Eligibility Criteria for Returns

• Item must be unused, unopened, and in original packaging.

• Returns must be initiated within 14 days of delivery.

• A valid proof of purchase (invoice or receipt) is required.

2. Non-Returnable Items

• Digital/downloadable goods

• Customised or personalised items

• Clearance items marked as “final sale”

• Items with visible signs of wear or use

3. How to Initiate a Return

To start a return:

1. Email returns@luxoratech.co.uk with your order number and reason for return.

2. You’ll receive instructions and a return reference number.

3. Package the item securely and include the return slip.

4. Post it to the address we provide.

Note: We recommend using a tracked delivery service. Customer is responsible for return postage unless the item is faulty or sent in error.

4. Refunds

• Once your item is received and inspected, you’ll get a notification email.

• If approved, your refund will be processed to your original payment method within 7–10 working days.

• Shipping costs are non-refundable unless the item was defective or incorrect.

5. Exchanges

• Exchanges are only offered for defective or damaged goods.

• To be eligible, report the issue within 3 days of receiving your order.