Privacy Policy

LuxoraTech is committed to protecting and respecting your privacy. This policy outlines how we collect, use, disclose, and safeguard your information when you visit our website https://luxoratech.co.uk or engage with our services.

1. Information We Collect

We may collect and process the following categories of personal data:

A. Personal Identifiable Information (PII):

Full name
Email address
Billing and shipping addresses
Phone number
Date of birth (where necessary)

B. Transactional Data:

Details of purchases and returns
Payment method (processed securely via third-party gateways)

C. Technical Data:

IP address
Browser type and version
Device type and operating system
Location data
Website interaction data (via cookies and tracking pixels)

D. Communication Data:

Customer service queries.
Emails and messages sent to our support team

2. How We Use Your Information

Your data may be used for the following purposes:

To process and fulfill your orders
To provide customer support and manage returns
To personalise your shopping experience
To send order confirmations, delivery updates, and promotional emails (where consent is given)
To monitor website traffic and analyse usage trends
To detect, prevent, and address technical issues or fraudulent activity